Privacy Policy

Junk Ranger Inc.

Effective date: October 7, 2026

At Junk Ranger Inc. ("Junk Ranger," "we," "us"), we respect your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies when you visit www.thejunkranger.com, call or text us, book a service, or hire us for junk removal, bin rental, or property maintenance.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

By using our website or services, you agree to this policy.

1. Information we collect

Information you give us

When you call, text, email, fill out a form, book online, or meet us on site, we may collect your name, phone number, email address, service address, and any details you share about the job.

Job information

The type and amount of items to be removed, photos you send us, access notes, and the date and time of your booking.

Calls and texts

When you call or text us, we may record the call, keep the text conversation, and note the date, time, length, and the phone number you called from. Some calls start with a short message letting you know the call may be recorded.

Website and advertising information

When you visit our website, we and our service providers may collect your IP address, browser and device type, the pages you visit, and how you found us (for example, a Google search or ad). This is collected with cookies and similar tools. See Section 6.

Payment information

Payments are processed by Square. We do not see or store your full card number.

2. How we use your information

We use your information to:

- Give you a quote and book, schedule, and complete your job

- Answer your calls, texts, and questions

- Send job updates such as arrival times, quotes, and invoices

- Process payments and keep business and tax records

- Understand which ads and pages bring in calls, so we spend less on advertising that doesn't work

- Train staff and improve our service, including by reviewing recorded calls

- Send occasional offers or updates, only if you have agreed to receive them

- Meet legal requirements and protect our business

3. Text messaging (SMS)

Junk Ranger Inc. sends text messages to customers about quotes, pricing, bookings, and the services offered at www.thejunkranger.com. We use the information you give us to send and reply to your text messages. This includes sharing it with our messaging platform, phone carriers, and other vendors who help us deliver messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing described in this policy excludes text messaging opt-in data and consent. That information will not be shared with any third parties.

We may disclose information if required to meet a legal, regulatory, or government request, to avoid liability, or to protect our rights or property.

You can stop text messages at any time by replying STOP. Full text messaging terms are in our Terms and Conditions.

4. Who we share information with

We do not sell or rent your personal information. We only share it with service providers who help us run the business, and only what they need to do their job:

- Square: payments, quotes, and invoices

- Squarespace and Acuity Scheduling: our website, forms, and online booking

- Google (Ads, Analytics, and Business Profile): advertising and website statistics

- CallRail: call tracking, call recording, and text messaging

- Our accountant: bookkeeping and tax filing

We may also share information:

- When required by law, a court order, or a government request

- To protect our rights, property, staff, or customers

- If Junk Ranger is sold or merged, as part of that transaction

Some of these providers store information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.

5. Photos

Our crew may take before and after photos of a job to confirm the work was done. We may use photos on our website or social media to show our work. We will not post photos that show your face, house number, licence plate, or personal documents. If you don't want photos of your job used at all, just tell us.

6. Cookies and tracking

Our website uses cookies and similar tools to keep it working, measure visits, and see which ads lead to calls and bookings. This includes tools from Squarespace, Google, and CallRail. Phone numbers shown on our site may change depending on how you found us. All of them ring through to Junk Ranger.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do. You can also manage Google ad personalization at adssettings.google.com.

7. How we protect your information

We use secure, password-protected accounts and limit access to the people who need it. Payments are handled by Square. No system is perfectly secure, but we take reasonable steps to protect your information.

8. How long we keep it

We keep your information only as long as we need it to serve you, keep business and tax records, or meet legal requirements. Call recordings are kept for a limited time and then deleted.

9. Your choices and rights

You can:

- Ask for a copy of the personal information we hold about you

- Ask us to correct anything that is wrong

- Ask us to delete your information, unless we need to keep it by law

- Stop marketing emails by clicking "unsubscribe" or contacting us

- Stop text messages by replying STOP

We will handle unsubscribe requests within 10 business days. To make any request, contact us using the details below.

10. Other websites

Our site may link to other websites, such as Square, Google, or social media. We are not responsible for their privacy practices. Please read their policies before sharing information with them.

11. Children

Our services are for adults. We do not knowingly collect information from anyone under 13. If we learn we have, we will delete it.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with a new effective date.

13. Contact us

Junk Ranger Inc.

Email: daniel@thejunkranger.com

Phone: 519-902-3275

Text: 226-406-0131

Mailing Address: 27 Blanchard Cres, London, Ontario

If you are not satisfied with how we handled a privacy concern, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.